Plesk lets you control which features and tools your customers can access. Permissions are defined in service plans, but you can also check and understand what each permission controls.

### Understanding Key Permissions

- **Manage DNS:** Allows customers to modify DNS records.
- **Manage SSL/TLS certificates:** Allows customers to install and manage SSL certificates.
- **PHP settings management:** Allows customers to change PHP version and settings.
- **Access to server over SSH:** Allows SSH access (use with caution).
- **Cron jobs:** Allows customers to schedule automated tasks.
- **File Manager:** Allows customers to manage files via the web interface.
- **Web statistics:** Allows customers to view traffic and visitor reports.
- **Log rotation:** Allows customers to manage log rotation settings.

### Modifying Permissions in a Service Plan

1. Go to **Service Plans** → **Hosting Plans**.
2. Click the plan name.
3. Go to the **Permissions** tab.
4. Enable or disable permissions as needed.
5. Click **OK**.

### Important Notes

- Disabling a permission for a plan will immediately remove access for all synced subscriptions.
- Be cautious with SSH and database management permissions.

### Troubleshooting

**Customer cannot access a feature:**

- Check the service plan permissions and enable the feature.
- Sync the subscription if it is locked.

### Related Guides

- [Password policies](/hc/help/en/articles/how-to-set-password-policies-in-plesk)
- [Manage users](/hc/help/en/articles/how-to-manage-additional-users-and-permissions-in-plesk)
- [Manage extensions](/hc/help/en/articles/how-to-manage-plesk-extensions-as-a-reseller)