Creating customer accounts is the first step to onboarding new hosting clients. Each customer gets their own Plesk login and a subscription that defines their resources. This guide covers creating customer accounts and subscriptions.

### Creating a Customer with a Subscription

1. Log in to **Plesk** with your reseller credentials.
2. Go to **Customers**.
3. Click **Add a Customer**.
4. Fill in the customer details:
   - **Contact name:** The customer full name.
   - **Email:** Their email address.
   - **Company:** Optional company name.
   - **Username:** The Plesk login username for the customer.
   - **Password:** Set a strong password (or click Generate).
5. Under **Subscription**:
   - **Domain name:** The domain to associate with this subscription.
   - **Login:** System username for FTP/SSH access to the website.
   - **Password:** System password for the subscription.
   - **Service plan:** Select the hosting plan for this customer.
   - **Add-on plans:** Optionally select additional add-on plans.
6. Ensure **Create subscription for the customer** is checked.
7. Click **OK**.
8. The customer account and subscription are now created. The customer can log in at `https://yourdomain.com:8443`.

### Creating a Customer Without a Subscription

If you want to create the customer account first and add a subscription later:

1. Go to **Customers** → **Add a Customer**.
2. Fill in the contact details and login credentials.
3. **Clear** the **Create subscription for the customer** checkbox.
4. Click **OK**.

**Note:** Customers without subscriptions cannot log in to Plesk.

### Important Notes

- Always assign a service plan when creating a subscription — this defines the resources and permissions the customer receives.
- The subscription domain must be registered and pointed to the server DNS.
- Send the customer their login URL, username, and password securely after account creation.

### Troubleshooting

**"Cannot create subscription — resource limit reached":**

- You have exhausted your reseller resources. Contact your hosting provider to upgrade.

**Customer cannot log in:**

- Ensure the customer has at least one active subscription.
- Verify the login credentials are correct.

### Related Guides

- [Create a service plan for them](/hc/help/en/articles/how-to-create-a-service-plan-in-plesk)
- [Suspend/activate later](/hc/help/en/articles/how-to-suspend-and-activate-a-customer-account-in-plesk)
- [Customise the subscription](/hc/help/en/articles/how-to-customize-a-customer-subscription-in-plesk)