As a reseller, you can log in to any of your customer Plesk accounts to troubleshoot issues, check configurations, or assist with support requests. This is done without needing the customer password.

### Logging In as a Customer

1. Log in to **Plesk** with your reseller credentials.
2. Go to **Customers**.
3. Find the customer account.
4. Click the **Log in as customer** icon (a key or user icon) next to the customer name.
5. Plesk will open a new session showing the customer control panel.
6. You can now manage the customer account as if you were the customer.

### Returning to Your Reseller Session

- Click the **Back to previous user** link (usually at the top of the page or in the user menu).
- Alternatively, log out and log back in with your reseller credentials.

### Important Notes

- Any changes you make while logged in as a customer are applied immediately.
- The customer will not be notified that you logged in to their account.
- Use this feature responsibly — always inform customers before accessing their accounts.

### Troubleshooting

**"Log in as customer" option is not visible:**

- Your hosting provider may have disabled this feature. Contact support.

**"Access denied" when trying to log in as customer:**

- The customer account may be suspended. Activate it first, then try again.

### Related Guides

- [Your reseller role](/hc/help/en/articles/reseller-vs-customer-understanding-your-role-in-plesk)
- [Create a customer](/hc/help/en/articles/how-to-create-a-customer-account-in-plesk)
- [View customer activity](/hc/help/en/articles/how-to-view-customer-activity-and-resource-usage-in-plesk)