The Plesk welcome screen is the first thing customers see when they log in to their control panel. You can customise this screen to include a welcome message, helpful links, and branding for new customers. This guide covers setting up a custom welcome experience.

### Understanding the Welcome Screen

When a new customer logs in to Plesk for the first time, they see a welcome screen with:

- A **welcome message** from the hosting provider.
- Quick-start guides for common tasks (creating a website, setting up email, etc.).
- Links to the knowledge base, support channels, and contact information.

### Customising the Welcome Screen

1. Log in to **Plesk** with your reseller credentials.
2. Go to **Tools & Settings** → **Customization** (or **Branding**).
3. Under **Welcome Screen** (or **Onboarding**), you can configure:
   - **Welcome message:** A personalised greeting for new customers. Keep it professional and include key information like how to get started and where to find help.
   - **Quick links:** Add links to your knowledge base, support portal, or video tutorials.
   - **Branding elements:** Your company logo and colours.
4. Click **OK** to save.

### Best Practices for the Welcome Screen

- Keep the welcome message **concise and helpful**. Focus on the most important first steps.
- Include links to your **knowledge base** and **support channels**.
- Mention the customer Plesk login URL and credentials reminder.
- Add your company contact information (support email, phone number, business hours).

### Important Notes

- The welcome screen is only shown the **first time** a customer logs in. After that, they see the standard dashboard.
- Customers can re-view the welcome screen by going to the help section.
- Customisation options depend on your hosting provider. Contact support if the feature is not available.

### Troubleshooting

**"Welcome Screen" or "Customization" option is not visible:**

- Your hosting provider may not have enabled welcome screen customisation. Contact support.

**Changes not appearing for customers:**

- Customers who have already logged in will not see the updated welcome screen. The new content is only shown on the very first login.

### Related Guides

- [Welcome email content](/hc/help/en/articles/how-to-customise-plesk-email-notifications-sent-to-customers)
- [Notification settings](/hc/help/en/articles/how-to-configure-email-notification-settings-in-plesk)
- [White-label the experience](/hc/help/en/articles/how-to-white-label-the-plesk-control-panel)