Suspending a customer account disables their access to Plesk and stops all services (websites, email, FTP). This is useful for non-payment, policy violations, or security incidents. This guide covers suspending and reactivating customers.

### Suspending a Customer

1. Log in to **Plesk**.
2. Go to **Customers**.
3. Select the checkbox next to the customer account.
4. Click **Change Status** → **Suspend**.
5. Confirm the action.

After suspension:

- The customer cannot log in to Plesk.
- All websites under the customer account will stop serving content.
- Email services will stop working.
- FTP access will be disabled.

### Activating a Customer

1. Go to **Customers**.
2. Select the suspended customer.
3. Click **Change Status** → **Activate**.

All services will resume immediately after activation. To create a new customer, see [How to Create a Customer Account in Plesk](/hc/help/en/articles/how-to-create-a-customer-account-in-plesk).

### Important Notes

- Suspending a customer does not delete their data. All files, databases, and emails are preserved.
- Consider warning customers before suspending their account for non-payment.
- If a subscription has expired (past its expiration date), activating it manually will not prevent re-suspension the next day — you must also update the expiration date.

### Troubleshooting

**Customer is still active after suspension:**

- Wait a few minutes for the changes to propagate.
- Check that all subscriptions under the customer are also suspended.

**"Cannot activate — subscription expired":**

- Go to **Subscriptions** → click the subscription → **Activate** → **Customize** → set a new expiration date → **Update & Lock**.

### Related Guides

- [Or delete the account](/hc/help/en/articles/how-to-delete-a-customer-account-in-plesk)
- [Create a customer](/hc/help/en/articles/how-to-create-a-customer-account-in-plesk)
- [Check their activity](/hc/help/en/articles/how-to-view-customer-activity-and-resource-usage-in-plesk)