In Plesk, the **reseller** is an intermediary between the hosting provider and end customers. Understanding the distinction between reseller, customer, and administrator roles helps you manage your business effectively.

### The Three User Roles in Plesk

- **Administrator:** The server owner or hosting provider. Has full control over the server, all resellers, and all customers.
- **Reseller:** Purchases hosting resources from the administrator and resells them to customers. Can create service plans, manage customers, and allocate resources. Does not have server-level access.
- **Customer:** An end user who purchases hosting from a reseller. Can manage their own websites, email, and databases within the limits set by the reseller.

### What Resellers Can Do

- Create and manage **customer accounts**.
- Create and modify **service plans** (hosting plans offered to customers).
- Create and manage **subscriptions** (assigning plans to customers).
- **Suspend or activate** customer accounts and subscriptions.
- Manage **domains, websites, email, databases** for their own subscriptions.
- View **traffic and resource usage** across all customers.
- **Log in as a customer** to troubleshoot issues from the customer perspective.

### What Resellers Cannot Do

- Install or configure server-level software.
- Modify server-wide PHP settings or Plesk extensions (unless permitted by the administrator).
- Manage other resellers accounts.
- Access server shell (SSH) as root.

### Important Notes

- If you need a feature that is not available, contact your hosting provider (the administrator).
- Resources used by your own subscriptions count against your reseller limits.

### Troubleshooting

**"Access denied" when trying to access a server setting:**

- The setting may require administrator-level access. Contact your hosting provider.

### Related Guides

- [The reseller dashboard](/hc/help/en/articles/plesk-reseller-dashboard-overview)
- [Log in as a customer](/hc/help/en/articles/how-to-log-in-to-a-customer-account-as-a-plesk-reseller)
- [Create a customer account](/hc/help/en/articles/how-to-create-a-customer-account-in-plesk)